HEATHER C. ROBERTSON,
PhD, LMHC, CASAC, CRC

Heather is a seasoned senior educator, administrator, and professional trainer, boasting an extensive track record spanning over two decades in delivering top-notch education, training, and staff development services. Her expertise traverses diverse sectors including higher education, corporate, non-profit, and high school environments. With a wealth of experience in various instructional formats, Heather excels in both in-person sessions and online synchronous and asynchronous modalities. Her technological prowess extends to proficiency in a range of tools, from Learning Management Systems (LMS) to Electronic Medical Records (EMR) and Videoconference Technologies, alongside a mastery of Microsoft Office products and other essential software.
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EDUCATION

2010, Ph.D. Counselor Education & Supervision
Virginia Polytechnic Institute and State University (Virginia Tech)
Blacksburg, VA
(CACREP Program)
1996, M.S. Counseling and Guidance
Texas A & M University/Corpus Christi
Corpus Christi, TX
1993, B.A. Public Policy & Political Science
Syracuse University
Syracuse, NY

EDUCATOR & TRAINER EXPERIENCE

Professor
St. John’s University, Jamaica, NY
2011 – present
(Assistant Professor 2011 – 2017, Associate Professor 2017-2023, Professor 2023 – present)
  • Provide instruction to students enrolled in Clinical Mental Health and School Counseling programs, including in-person instruction, online synchronous, and online asynchronous learning.
  • Develop curriculum, learning objectives, classroom materials, and assessment methods.
  • Revised CMHC master’s program to be approved by OASAS to offer CASAC-T credential.
  • Courses taught include Counseling Skills & Techniques; Group Dynamics; Foundations of Mental Health Counseling; Substance Use Counseling; Counseling Ethics; Career Development; Case Conceptualization & Treatment Planning, and all internship/field placement courses.
Leadership & Training Coordinator
Career & Employment Options, Hauppauge; NY
2018 – 2021
  • Develop, update, and deliver onboarding training for career consultants, including the development of learning materials, hands on exercises, and assessments.
  • Provide career counseling and develop career plans for clients enrolled in NYS Adult Career and Continuing Education Service – Vocational Rehabilitation (ACCES-VR).
  • Advise employers on workplace accommodations.
Contract Subject Matter Expert (SME)
Yellow Ribbon Reintegration Project (YRRP), Penn State University
2018 – 2019
  • Evaluate Vocational/Employment Curriculum for transitioning military Veterans and Reservists.
  • Provide feedback on present trends, research, and practices to enhance curriculum.
Trainer II/Trainer III
Fleet Bank (presently Bank of America); Kingston, NY
1996-1999
  • Provide train the trainer (T3) training and supervision to 25 seasonal trainers.
  • Develop, revise, and deliver employee onboarding training in technical roles, as well as Leadership Development training to management staff.
Special Education Teacher
Crowley High School, Crowley, LA
1993
  • Utilize differentiated instruction to teach students enrolled in high school special education program.
  • Develop learning accommodations for students with multiple disabilities, including learning, emotional, and physical disabilities.

ADMINISTRATIVE EXPERIENCE

Department Chair
St. John’s University, Jamaica, NY
2021 – present
  • Manage departmental operations including oversight of two academic programs accredited by the Council on the Accreditation of Counseling and Related Education Programs, enrolling over 100 students annually.
  • Supervise staff to include seven full-time faculty, one administrative assistant, twelve adjunct faculty, and one graduate assistant; including hiring, annual evaluations, and employee coaching.
  • Maintain compliance with all regulatory processes, including serving as department liaison with Office of Addiction Supports and Services and the National Board of Certified Counselors.
  • Seek external partnerships and cohorts to expand enrollment and training opportunities.
Director of Student Orientation and Family Programs
SUNY Stony Brook, NY
2006 – 2011
  • Oversee staff (3 FT), budget (~1M), and office operations. Provide comprehensive programs that facilitate transition; Teach new-student seminar courses; Assist parents and family with resources.
Director of Graduate Business Career Services
American University, Washington D.C.
2004 – 2005
  • Oversee staff (2 FT), budget, and office operations. Provide individual and group counseling to students enrolled in graduate business programs; Facilitate career workshops and employer relations.
Regional Director of Military Programs
Old Dominion University, Norfolk, VA
2001 – 2003
  • Oversee staff (2 FT, 3 PT), budget, and office operations; Provide academic advising and career counseling to military members and veterans enrolled in education programs; Oversee education programs at Fort Myer, the Pentagon, Fort Belvoir, Walter Reed, Quantico MCB, and Fort Lee.
Director of Career Services
Trinity Washington University, Washington D.C.
1999 – 2001
  • Provide individual and group career counseling to undergraduates, graduate students, and alumni.

CLINICAL EXPERIENCE

EAP Clinician
National EA; Hauppauge, NY
2021 – present
  • Provide brief, short-term, solution-focused telemental health counseling to clients and couples receiving EAP services, including mandated employer referrals.
  • Complete documentation using EMR (EAP Expert) and provide referrals as needed.
Women’s Caseload Counselor
Outreach Development Corporation, Brentwood, NY
2017 – 2018

 

Military Services Counselor
Phoenix House, Brentwood, NY
2014 – 2017
  • Provide individual and group counseling services to clients in outpatient substance abuse services.
  • Document services per OASAS/822 regulations to include intakes, session notes, treatment planning, discharge, SAAM, and other documentation using EMR (Welligent and Avatar).

ACTIVE CERTIFICATIONS / LICENSES

Licensed Mental Health Counselor (LMHC, NY); Licensed Professional Counselor (LPC, CT); Credentialed Alcoholism and Substance Abuse Counselor Level 2 (CASAC, NY); Certified Rehabilitation Counselor (CRC); Nationally Certified Counselor (NCC); Approved Clinical Supervisor (ACS); Board Certified Telemental Health Counselor (BC-TMH)